Privacy &
Cookies

Who I am

Orange & Ember Massage is a small, home-based massage and wellbeing business.

For the purposes of UK data protection law, Orange & Ember is the data controller responsible for personal information collected through this website.

If you have any questions about how your information is handled, please contact me.

Information I may collect

Depending on how you use the website, I may collect:

• Your name
• Your email address
• Information you provide when contacting me
• Information you provide when registering your interest
• Any other information you voluntarily include in a message or enquiry

Please do not send confidential medical information through the website contact or registration forms.

If you subsequently book a treatment, additional information may be collected where necessary to establish whether a treatment is appropriate and safe to provide. Any such information will be handled separately and with appropriate care.

How I use your information

I may use your personal information to:

• Respond to enquiries
• Respond to requests for information
• Contact you about Orange & Ember services
• Manage your registration of interest
• Contact you when bookings or treatments become available, where appropriate
• Maintain appropriate business and administrative records
• Protect the security and integrity of the website
• Comply with legal or regulatory requirements

I will not use your information for purposes that are incompatible with the reason it was originally collected.

Email & your registration of interest

If you register your interest in Orange & Ember, your email address may be processed using MailerLite, which is used to manage email subscriptions and communications.

You will only receive marketing or promotional emails where the appropriate consent or other lawful basis exists.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing emails does not necessarily mean that all information held about you is immediately deleted where there is a legitimate reason or legal obligation to retain certain records.

Legal bases for processing

Under UK data protection law, personal information must be processed using a lawful basis. Depending on the circumstances, Orange & Ember may rely on:

Consent

Where you have actively chosen to provide your information for a particular purpose, such as subscribing to marketing emails. You can withdraw consent at any time.

Contract or steps before entering into a contract

Where processing is necessary to respond to a request to arrange or provide a service.

Legal obligation

Where information needs to be processed to comply with a legal requirement.

Legitimate interests

Where processing is necessary for the reasonable operation, administration and security of the business, provided that these interests do not override your rights and freedoms.

Who I share your information with

I do not sell your personal information.

Your information may be processed by trusted third-party service providers where necessary to operate the website or provide services.

• MailerLite – email subscriptions and communications
• Website hosting and infrastructure providers
• Form-processing providers used by the website
• Professional advisers where necessary
• Government, regulatory or law-enforcement bodies where legally required

How long I keep your information

I only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, unless a longer retention period is required by law.

Registration and enquiry information may be retained for as long as reasonably necessary to respond to and manage your enquiry.

Marketing subscription information is retained while you remain subscribed, subject to applicable legal requirements.

Business and treatment records may need to be retained for longer where required for legal, insurance, accounting or other legitimate business purposes.

When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

Cookies

Cookies are small text files that websites may place on your device when you visit them.

They can be used for purposes such as:

• Making a website function correctly
• Remembering preferences
• Understanding how visitors use a website
• Measuring website performance
• Advertising and tracking

This policy also covers similar storage and tracking technologies where relevant.

How Orange & Ember uses cookies

Orange & Ember aims to keep the use of cookies and similar technologies to a minimum.

The website may use technologies that are necessary for the website or forms to function.

Where cookies or similar technologies are used for non-essential purposes, such as analytics, advertising or behavioural tracking, appropriate consent will be obtained where required by law.

Orange & Ember does not use cookies for the purpose of selling your personal information.

Third-party services

Some features of the website may be provided by third-party services.

For example, Orange & Ember may use MailerLite to process email registration forms.

Third-party services may use their own cookies or similar technologies. Their processing is subject to their own privacy policies and terms.

Where a third-party service introduces non-essential cookies or tracking technologies, these will only be used where the required legal conditions have been met.

Managing cookies

You can control or delete cookies through your web browser.

Most browsers allow you to:

• View cookies stored on your device
• Delete existing cookies
• Block cookies
• Block third-party cookies
• Receive a warning before cookies are stored

Please note that blocking some cookies may affect how certain website features function.

Your data protection rights

Under UK data protection law, you may have rights including:

• The right to be informed about how your personal information is used
• The right of access to your personal information
• The right to rectification of inaccurate or incomplete information
• The right to erasure in certain circumstances
• The right to restrict processing in certain circumstances
• The right to data portability in certain circumstances
• The right to object to certain processing
• Rights relating to automated decision-making and profiling, where applicable

Where processing is based on consent, you have the right to withdraw your consent.

How to request your information

If you would like to exercise your data protection rights, please contact:

Please provide enough information for me to identify you and understand what your request relates to.

I may need to verify your identity before providing personal information.

Complaints

If you have a concern about how Orange & Ember has handled your personal information, please contact me first using:

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about your rights and how to make a complaint is available from the Information Commissioner's Office .

Website security

Reasonable measures are taken to protect information submitted through the website.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore avoid submitting sensitive or confidential information through ordinary website forms.

Changes to this policy

This Privacy & Cookies Policy may be updated from time to time to reflect changes to the website, services, technology or applicable legal requirements.

The latest version will always be published on this page.

Contact

If you have any questions about this Privacy & Cookies Policy or how Orange & Ember handles personal information, please contact: